Temu UK
Temu UK Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Temu UK has 2.5 star rating based on 972 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Temu UK to a friend or colleague.
- Rating Distribution
Pros: Cheap, Good prices, Cheap and affordable products.
Cons: None as of right now, None so far, Bad communication.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Temu UK has 2.5 star rating based on 972 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Temu UK to a friend or colleague.
- Rating Distribution
Pros: Cheap, Good prices, Cheap and affordable products.
Cons: None as of right now, None so far, Bad communication.27% of users think that Temu UK should improve its Payments.
52% of users say that they might use Temu UK in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Worth a try", "Don’t buy from temu it’s fraud company", "Dont buy rubbish", "Disappointing", "Employ agent to speak with".
Most users ask Temu UK for the refund as a solution to their issues.
Review authors value the most Discounts and Special Offers and Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews





Problem with my three items for a penny
I had ordered lots of items to get my three items for a penny, as I was finishing the last item said out of stock. Have been back on it and it has disappeared.
Is this a tactic so you dont complete the sale. The offer was not due to expire until tomorrow!
- Good offers
- Situations like this and some of the products are very poor quality
Preferred solution: Put the offer back on and enable me to get the 3 items that a choose for a penny
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Not received package
My package says it was delivered by Royal Mail in a safe place, which I didn't ask for. It was left outside my house in full view of pedestrians walking past.
It was not there when I got home. I've provided all the evidence to show it was not passed to me or anyone on my behalf, yet Temu are expecting me to show proof!
I want a full refund back to my payment method today, please. I have filed a case with the UK ICC also.
- Awful
Preferred solution: Full refund
User's recommendation: Don't bother
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Regarding which online order return my money to my account
On August 28, I ordered things that I bought from Temu with a Visa card and a debit card. I used my account.
I bought 4 things. On August 29, I bought 8 more things. The Kastamas service replied that I should wait from September 4 to September 10 to receive my delivery, my parcel that I bought online. I heard that on August 2, the Temu courier was at the airport, landed, and went to me at 2 am.
I still haven't seen the courier, nor have I received the delivery that I bought from Temu online. I'm still waiting to receive my stuff that I paid for online at Temu. I should pick up my things at the address that I specified online.
I, Stanislav Simeonov Stefanov, am still waiting for my unarrived parcel from Temu. Please let my parcel arrive early so that I can receive the things that I ordered on the Temu online site.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYour shoe size is not the same as my British shoe size.
I am a size 6 in Britain which is a size 39 in Europe. Yours was a CN "38" Which is not the same as a "39" being size 6 in Britain.
I just want it changed to the current size.There were no return label ever left when I order anything from you, so don't know how to return the item. I still want the correct size not a refund. I have always bought things from you and will continue to do so.
Just exchange to the correct size please. Thanks.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Can not get any help in respect of returned order
Company fixed the issue and I have been provided with full refund. They just refunded which ment they had received my retuened purchase it took them over a month and 14 Emails everyone saying the same thing.
It was going no where till Pissed got involed then by magic a credit note apeared on my bank statement. Contacted Pissed OFF it worked.
I now believe that I am not dealing with a person as my and their emails are just going round and round. It cannot answer questions and can't remember what it had said. I have just received an email that is the same as the one sent to me 3 weeks ago, so it must be a computer.
- Do not have a good customer service
Preferred solution: Full refund
User's recommendation: Take a photo of the package you are sending back and take a photo of the driver and his van reg number- it might help if you have to go legal
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMoney come from my bank account without an order made from temu
Why I can't talk to someone in customer service! Some money came from my bank account, and I need it.
- Money back
- Money back
Preferred solution: Full refund
User's recommendation: I don't know yet because if this issue not sorted I will delete my account Temu has credit for me so why did they take my money?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Paid not recieved
21st. Nov.
Ordered 3 T Shirts. Paid £17.33. Then another order same day 21st. 8 items £17.38.Paid.
Both paid for.
But not recieved the 3 Tshirts and cant find the order.You have taken the money for both. What happons now?
User's recommendation: Worth a try
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Item not received , Evri delivery company
I have tried to get answers from evri they were ment to ring back but did ! Made contact with Temu very help full and did offer me refund or credit , I took credit as it was instant , rather than waiting a week for it to go in my bank and I re ordered what I didn’t receive , I’ve never before had issue with Temu always found them to be very professional, I think every were at fault cause parcel tracking got as far as evri so it went through there system, but I never received it ,
Company fixed the issue and I have been provided with full refund.
I've spent a crazy amount this last week and have always been pleased. The number of the parcel missing is H0483A126972**** and was meant to be delivered with H0483A126808****. Mattress topper H0483A126972****. Book after I'm gone.
On the photo of proof, you can see only two parcels with me taking the parcel at the door, so I was there at the time and was told only two parcels.
So these items missing were for a friend, and I'm really upset they've not arrived before he went on his camping hols with his dog. ?
- Great prices & products
- Waiting delivery
Preferred solution: Deliver product or service ordered
User's recommendation: Make sure if there for delivery make sure the number on there paper work are what you receiving
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGetting ridiculous
I have ordered off Temu b4 it was great, but I ordered my backed like 20 odd days ago and my package is still at the hub and needs to get on a plane still I need my package by this week because I'm on holiday next week, and it's holiday stuff and I won't get it next week not happy not at all with this
User's recommendation: Get ye packages here on time it's was not even packed for a week then use delay my package what a bunch of none sence
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Goods
Ibwantvto express how dissatisfied i am with the service . Its absolutelty disgusting on you live chat.
Im repeating myself over and over. Its regarding tgmhe cofee table. Its a very poor quality and not very good wood. Its cheap just like ecerything else i have ordered the clothes come tio big.
Tgexstag mat was poor quality. Im very diasatisfied . I wanted a complete refund.
The bits in the box missing. Im fed up
- Doesnt last chesp and chherful
Preferred solution: Full refund
User's recommendation: Dont buy rubbish
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Took money but never sent or documented order
I placed an order last weekend around 19th October it was for 21.03 I followed it on tracking till yesterday and it was not on tracking or on my resent orders. I noticed you have taken the £21.03 from my paypal account many days ago.
You had not informed me of it being cancelled or return my money so I am treating this as a scam or fraud and I will be taking this much higher. The reply I got back from Temu yester was headed pissed consumer that I am not happy about you do not treat your customers so rude.
My Order was a mens velour blue tracksuit and a pair of extra large funny underwear. This needs looking into as soon as because I am really not happy with this service and will take it further Thank You Lynn Lopez phone number and emails don't exist
- Extra poor service
Preferred solution: Apology
User's recommendation: stay away
Auctions and Marketplaces Expert Talks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged item
I received an item which I had purchased from Temu. The item was delivered by Evri however when i opened the package i discovered that the item was damaged.
I contacted the Temu customer service this proved to be an absolute waste of time . How do I get to speak to a representative of Temu to sort out the problem
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: To share my observations about Temu
My review was my observation of Temu V Shein, as I was asked. Shein no longer has anything that interest me. I shop at Temu-to find out what I think, read MY REVIEW !!!!!!!!!!.
I have learned over the years that I am not going to like the material if the garment is under £4! And another thing they are guilty of is that they show the first photo of a series for a garment as a gorgeous cotton garment in a natural-looking colour (at Temu?).
I look carefully at the rest of the series of photos, and I can see that Temu's item is a cheap copy. Sometimes the photo colour is way off (a few websites have this problem—probably need better cameras?), but I have always received good service returning items and have received my refund promptly.
- Good household stuff on temu
- Selection and cheap prices
- I can find clothes and shoes that i really like on temu
- Colour photos inaccurate about forty percent of the time
User's recommendation: Read my review-when buying an item, read everything on the page and look carefully at all the photos. If still in doubt-pass. If not-buy and enjoy!
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I've encountered with the same issues with all the shoes I bought