Skip to content
  • Login
Temu UK

Temu UK

www.temu.com
What is your customer experience with Temu UK?

Temu UK Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Temu UK has 2.5 star rating based on 972 customer reviews. Consumers are mostly dissatisfied.

  • 15% of users would likely recommend Temu UK to a friend or colleague.

  • Rating Distribution
  • Pros: Cheap, Good prices, Cheap and affordable products.
    Cons: None as of right now, None so far, Bad communication.

View full overview ›

Media from reviews

Temu UK - Problem with my three items for a penny
Temu UK - Janej6562@***.comTemu UK - Not received packageTemu UK - Not received package - Image 2Temu UK - Not received package - Image 3Temu UK - Not received package - Image 4Temu UK - About refund
View all media ›

Top Temu UK Reviews

Positive Review

"Require a copy of a return lable"

stars-rating stars-rating stars-rating stars-rating stars-rating

In the end you did sort out the problem. Thank-you very much. Very good customer service. Regards Jim Hendry User's recommendation: Very good customer service.

Critical Review

"Goods"

stars-rating stars-rating stars-rating stars-rating stars-rating

Ibwantvto express how dissatisfied i am with the service . Its absolutelty disgusting on you live chat. Im repeating myself over and over. Its regarding tgmhe...

Show reviews that mention
order items money refund account parcel customer delivery item service
Filter review
Sort by
Amanda H Xhz
map-marker Rugby, Warwickshire

Problem with my three items for a penny

Temu UK - Problem with my three items for a penny

I had ordered lots of items to get my three items for a penny, as I was finishing the last item said out of stock. Have been back on it and it has disappeared.

Is this a tactic so you dont complete the sale. The offer was not due to expire until tomorrow!

View full review
Pros:
  • Good offers
Cons:
  • Situations like this and some of the products are very poor quality

Preferred solution: Put the offer back on and enable me to get the 3 items that a choose for a penny

Lauren B Lgi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Manchester, England

Not received package

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Temu UK - Not received package
Temu UK - Not received package - Image 2
Temu UK - Not received package - Image 3
Temu UK - Not received package - Image 4

My package says it was delivered by Royal Mail in a safe place, which I didn't ask for. It was left outside my house in full view of pedestrians walking past.

It was not there when I got home. I've provided all the evidence to show it was not passed to me or anyone on my behalf, yet Temu are expecting me to show proof!

I want a full refund back to my payment method today, please. I have filed a case with the UK ICC also.

View full review
Loss:
$129
Cons:
  • Awful

Preferred solution: Full refund

User's recommendation: Don't bother

Mateen Zms

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker London, England

Regarding which online order return my money to my account

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Temu UK - Regarding which online order return my money to my account
Temu UK - Regarding which online order return my money to my account - Image 2

On August 28, I ordered things that I bought from Temu with a Visa card and a debit card. I used my account.

I bought 4 things. On August 29, I bought 8 more things. The Kastamas service replied that I should wait from September 4 to September 10 to receive my delivery, my parcel that I bought online. I heard that on August 2, the Temu courier was at the airport, landed, and went to me at 2 am.

I still haven't seen the courier, nor have I received the delivery that I bought from Temu online. I'm still waiting to receive my stuff that I paid for online at Temu. I should pick up my things at the address that I specified online.

I, Stanislav Simeonov Stefanov, am still waiting for my unarrived parcel from Temu. Please let my parcel arrive early so that I can receive the things that I ordered on the Temu online site.

View full review

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Liverpool, Liverpool

About refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Temu UK - About refund

Secured delivery Dropping off on door step perfect opportunity for thieves as I have now found out .will not refund me

View full review

User's recommendation: Secured delivery

Imogen Aba

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Your shoe size is not the same as my British shoe size.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I am a size 6 in Britain which is a size 39 in Europe. Yours was a CN "38" Which is not the same as a "39" being size 6 in Britain.

I just want it changed to the current size.There were no return label ever left when I order anything from you, so don't know how to return the item. I still want the correct size not a refund. I have always bought things from you and will continue to do so.

Just exchange to the correct size please. Thanks.

View full review
1 comment
Jahleel Yte

I've encountered with the same issues with all the shoes I bought

Resolved
Keith T Nwf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Can not get any help in respect of returned order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Temu UK - Can not get any help in respect of returned order
Updated by user Jul 17, 2025

Company fixed the issue and I have been provided with full refund. They just refunded which ment they had received my retuened purchase it took them over a month and 14 Emails everyone saying the same thing.

It was going no where till Pissed got involed then by magic a credit note apeared on my bank statement. Contacted Pissed OFF it worked.

Original review Jul 01, 2025

I now believe that I am not dealing with a person as my and their emails are just going round and round. It cannot answer questions and can't remember what it had said. I have just received an email that is the same as the one sent to me 3 weeks ago, so it must be a computer.

View full review
Loss:
$87
Cons:
  • Do not have a good customer service

Preferred solution: Full refund

User's recommendation: Take a photo of the package you are sending back and take a photo of the driver and his van reg number- it might help if you have to go legal

Joan B Ezm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Money come from my bank account without an order made from temu

Temu UK - Money come from my bank account without an order made from temu

Why I can't talk to someone in customer service! Some money came from my bank account, and I need it.

View full review
Loss:
$12
Pros:
  • Money back
Cons:
  • Money back

Preferred solution: Full refund

User's recommendation: I don't know yet because if this issue not sorted I will delete my account Temu has credit for me so why did they take my money?

Iris S Sqz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brighton, Brighton And Hove

Paid not recieved

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

21st. Nov.

Ordered 3 T Shirts. Paid £17.33. Then another order same day 21st. 8 items £17.38.Paid.

Both paid for.

But not recieved the 3 Tshirts and cant find the order.You have taken the money for both. What happons now?

View full review

User's recommendation: Worth a try

Resolved
Janet P Fdp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Item not received , Evri delivery company

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Temu UK - Item not received , Evri delivery company
Updated by user May 22, 2025

I have tried to get answers from evri they were ment to ring back but did ! Made contact with Temu very help full and did offer me refund or credit , I took credit as it was instant , rather than waiting a week for it to go in my bank and I re ordered what I didn’t receive , I’ve never before had issue with Temu always found them to be very professional, I think every were at fault cause parcel tracking got as far as evri so it went through there system, but I never received it ,

Updated by user May 22, 2025

Company fixed the issue and I have been provided with full refund.

Original review May 21, 2025
Parcel saying delivered but wasn't. I was expecting three parcels that day from you, but one wasn't there and Evri say it was delivered and proof of delivery is only two parcels, so it's not been received by myself.

I've spent a crazy amount this last week and have always been pleased. The number of the parcel missing is H0483A126972**** and was meant to be delivered with H0483A126808****. Mattress topper H0483A126972****. Book after I'm gone.

On the photo of proof, you can see only two parcels with me taking the parcel at the door, so I was there at the time and was told only two parcels.

So these items missing were for a friend, and I'm really upset they've not arrived before he went on his camping hols with his dog. ?
View full review
Loss:
$62
Pros:
  • Great prices & products
Cons:
  • Waiting delivery

Preferred solution: Deliver product or service ordered

User's recommendation: Make sure if there for delivery make sure the number on there paper work are what you receiving

Meemee X

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Getting ridiculous

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Temu UK - Getting ridiculous

I have ordered off Temu b4 it was great, but I ordered my backed like 20 odd days ago and my package is still at the hub and needs to get on a plane still I need my package by this week because I'm on holiday next week, and it's holiday stuff and I won't get it next week not happy not at all with this

View full review

User's recommendation: Get ye packages here on time it's was not even packed for a week then use delay my package what a bunch of none sence

Nicola K Fwv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bromsgrove, Worcestershire

Goods

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Ibwantvto express how dissatisfied i am with the service . Its absolutelty disgusting on you live chat.

Im repeating myself over and over. Its regarding tgmhe cofee table. Its a very poor quality and not very good wood. Its cheap just like ecerything else i have ordered the clothes come tio big.

Tgexstag mat was poor quality. Im very diasatisfied . I wanted a complete refund.

The bits in the box missing. Im fed up

View full review
Loss:
$100
Pros:
  • Doesnt last chesp and chherful

Preferred solution: Full refund

User's recommendation: Dont buy rubbish

Eric O Zwu

Faulty items

Temu UK - Faulty items
Temu UK - Faulty items - Image 2
Temu UK - Faulty items - Image 3

The rice cooker lid is faulty and the base on the cooking pans is weak. It came out weaker than expected; also, the ladle is very small and not strong.

View full review
Loss:
$40
Pros:
  • Cheap
Cons:
  • Faulty quality

Preferred solution: Full refund

LYNN L Opa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Liverpool, Liverpool

Took money but never sent or documented order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Original review updated Oct 26, 2025

I placed an order last weekend around 19th October it was for 21.03 I followed it on tracking till yesterday and it was not on tracking or on my resent orders. I noticed you have taken the £21.03 from my paypal account many days ago.

You had not informed me of it being cancelled or return my money so I am treating this as a scam or fraud and I will be taking this much higher. The reply I got back from Temu yester was headed pissed consumer that I am not happy about you do not treat your customers so rude.

My Order was a mens velour blue tracksuit and a pair of extra large funny underwear. This needs looking into as soon as because I am really not happy with this service and will take it further Thank You Lynn Lopez phone number and emails don't exist

View full review
Loss:
$21
Cons:
  • Extra poor service

Preferred solution: Apology

User's recommendation: stay away

Auctions and Marketplaces Expert Talks

How to Save Money and Shop Wisely

How to Save Money and Shop Wisely

A shopping expert, Trae Bodge shares smart shopping tips on how to enjoy safe shopping online, find the best deals and sales and shop wisely without spending more.

Read full article
Trae Bodge
Trae Bodge

Trae Bodge is a shopping expert with 10 years of experience. True runs a platfrom called Truetrae.com where she shares money-saving tips with consumers.

Eric O Zwu

Faulty items

Temu UK - Faulty items
Temu UK - Faulty items - Image 2
Temu UK - Faulty items - Image 3

The rice cooker is faulty and pans and cooking utensils are weak at the base. The ladle also came out weak and not very strong.

View full review
Loss:
$40
Pros:
  • Cheap
Cons:
  • Bad quality

Preferred solution: Full refund

Baylin Rla

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Damaged item

Temu UK - Damaged item
Temu UK - Damaged item - Image 2
Temu UK - Damaged item - Image 3

I received an item which I had purchased from Temu. The item was delivered by Evri however when i opened the package i discovered that the item was damaged.

I contacted the Temu customer service this proved to be an absolute waste of time . How do I get to speak to a representative of Temu to sort out the problem

View full review
Resolved
Jo M Gfi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: To share my observations about Temu

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Sep 03, 2025

My review was my observation of Temu V Shein, as I was asked. Shein no longer has anything that interest me. I shop at Temu-to find out what I think, read MY REVIEW !!!!!!!!!!.

Original review Sep 02, 2025

I have learned over the years that I am not going to like the material if the garment is under £4! And another thing they are guilty of is that they show the first photo of a series for a garment as a gorgeous cotton garment in a natural-looking colour (at Temu?).

I look carefully at the rest of the series of photos, and I can see that Temu's item is a cheap copy. Sometimes the photo colour is way off (a few websites have this problem—probably need better cameras?), but I have always received good service returning items and have received my refund promptly.

View full review
Pros:
  • Good household stuff on temu
  • Selection and cheap prices
  • I can find clothes and shoes that i really like on temu
Cons:
  • Colour photos inaccurate about forty percent of the time

User's recommendation: Read my review-when buying an item, read everything on the page and look carefully at all the photos. If still in doubt-pass. If not-buy and enjoy!

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article